This page explains how to request deletion of your Ocanzo account and associated personal data. It applies to both Customers (people who book venues) and Vendors (venue owners who list on Ocanzo).
If you have uninstalled the Ocanzo app or cannot access in-app account settings, you can still request deletion using the steps below. Ocanzo Technologies (Udyam Registration No. UDYAM-MH-33-0774676) will honour every valid request.
1. How to request deletion
- Send an email to ocanzoapp@gmail.com with the subject line “Account Deletion Request”.
- Include the phone number registered on your Ocanzo account.
- State whether your account is a Customer account or a Vendor account.
- Optionally include your registered email address to help us locate your account faster.
We will verify your identity using the phone number on file before processing the request.
2. Processing time
We will process your deletion request and delete your account and personal data within 30 days of receiving a verified request. You will receive a confirmation email once deletion is complete.
3. What gets deleted
Customer accounts
- Your profile information (name, phone number, email address)
- Your booking history and saved event details
- Your saved venues and wishlist
- Your messages with Vendors through the Platform
- Your reviews and ratings
Vendor accounts
- Your profile and business details (contact name, business name, WhatsApp number, email)
- Your venue listings, photographs, and pricing
- Your messages with Customers through the Platform
- Reviews and ratings associated with your listings
4. What may be retained
Certain records may be retained where required by Indian law or for legitimate business purposes:
- Transaction and payment records (including amounts, dates, and Razorpay transaction identifiers) — retained for up to 8 years for financial record-keeping and tax compliance
- Tax-related records (PAN, GST details where provided) — retained as required by applicable law
- Anonymised analytics data that can no longer be linked to you
We will not retain your name, phone number, or other personally identifiable information beyond what the law requires.
5. Before you delete
If you have active or upcoming Bookings, you must complete or cancel them before your account can be deleted. Cancelling a Booking is subject to our Cancellation & Refund Policy.
6. Delete from the app
If you still have the Ocanzo app installed, you can also request account deletion from Settings → Delete Account inside the app. This web page is provided so that users who no longer have the app can still request deletion.
7. Contact us
For questions about account deletion or your data rights, contact us:
Email: ocanzoapp@gmail.com
Phone: +91 78753 41666
For privacy-related requests, see our Privacy Policy.